Who we are

This website is known as LUCYBANKS.CO.UK. The domain and web site is owned and operated by Lucy Banks.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact and Booking forms

If you contact us through an email address or a form on the website, we may if required, reply to you using the email you provide. We may also save the details of your enquiry for further correspondence if required or keep it on file for ongoing reference for work. Please do not send over email any personal and private details relating to any links, URLs, accounts, usernames, passwords, PIN numbers and other secure content. If we receive such information we may delete it as soon as it has been used according to your instructions so that we are not liable for holding, losing, or unlawfully transferring this data.

Photographs and Testimonials

All photographs and testimonials pertaining to my work have been uploaded and displayed with the express permission of the individuals. Permission is granted for the use of public display on this website only LUCYBANKS.CO.UK only. We do not grant the reuse, redistribution or refactoring of this content without permission from Lucy Banks or the original suppliers of this content.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use cookies to track website statistics, such as number of visitors, the type of operating system and of the web browser used to browse the website, time spent on the website, visited sub-pages, etc. For this purpose we use Google Analytics. In this regard, collected information is completely anonymous and does not allow your identification. For this purpose, Google LLC cookies are used for the Google Analytics service.

The use of Google Analytics services involves the implementation of the tracking code provided by Google into our website’s code This code is based on cookies but may also use other tracking technologies.

Details related to the use of information collected by Google as part of our use of Google Analytics as part of our site can be found here: https://policies.google.com/privacy

Your consent to accepting cookies, may show an option to remove third party tracking such as google analytics if it is used.

Who we share your data with

We do not share any data with other third parties without your explicit consent. The only exception to this may be if required under UK law to hand over data for the purpose of criminal investigation. Clients sometimes request we pass on certain login details to third party contractors such as registrars, hosting companies and agents for dealing with web process on behalf of the client. If you wish to forward such details to us, you must explicitly state your approval of such information to be relayed to these parties, including the exact reason for doing so and full details of who should receive the details including name contact source and duration of how long we hold the details before deletion.

How long we retain your data

If you leave a comment, the comment and its meta-data are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

All data entered on this website is stored on a server located within the UK and as such is covered by UK and European law, rights and privacy controls. Visitor comments may be checked through an automated spam detection service.

Your contact information

Any identifiable information we keep about you, such as name, email address telephone numbers are kept only on our office computers. We do not distribute this information through our network. We do not share, sell exchange or in any way reveal this data to any third parties.

Additional information

Any additional information you supply us is fully under your control. You have the right to withhold all data that you deem unsuitable for electronic transfer, either by phone, email, text, video, sound file or other means.

How we protect your data

Any data held about you is stored on our local office computers that are not networked to any other computers. All local computers and network devices are protected behind a firewall, anti virus software and regular software updates. We do not enable your data to be shared with any of our personal mobile devices that can be lost or stolen. In addition we use strong multi character password encryption to access any data held on file. Similarly all websites administration areas are accessed through strong multi character usernames and passwords.

What data breach procedures we have in place

In the event of a data breach, we will inform the appropriate authorities both legal  and technical in order to locate and limit potential damages. If usernames and passwords have been compromised we will automatically generate new strings and implement them immediately.  Virus, firewall and Malware protection is in place on all our systems and kept regularly updated.

Industry regulatory disclosure requirements

We will adhere as closely as possible to all obligatory industry disclosure requirements.

 

Last updated September 2018